I just got off the phone with Funai Corp’s Customer Service about my Sylvania 6842THG 42″ plasma TV. I spoke to Eddie, badge number 1358. Eddie told me that he was scheduling a pickup for another warranty repair.
I was told to pack it back up in the box I used last time, the same box they shipped it back to me in, the same box that is pretty banged up. I’ll be driving the TV back down to my parents to pack it up and let it sit there and wait for them to call me to schedule a pick up.
They only up side to this is Eddie told me that if they were unable to solve the problem this time that they would “do something different” which I’m hoping means replace the TV outright. We’ll see how this goes. I’m not holding my breath, going by past experiences this isn’t going to end well for me.
I know I just posted about the sylvania tv and I even told myself that I was going to go to bed. I can’t sleep and am laying here and getting upset all over again.
Why is it so hard for Sylvania to make a good quality TV? Did I just get a lemon? Why did it take six months to get a box snipped to me to mail it to them? What did they actually do with and to my TV for the two months they had it?
All of these questions race through my mind and make me so frustrated. I really hope I can get somewhere when I call them tomorrow. I have a feeling they will not be able to find any record of me ever shipping them a TV and them never doing any warranty work on it.
This doesn’t even being up the fact that the TV is now out of warranty because they took six months to get me a box and find my original warrenty request.
Wish me luck dealing with them.
I’ve posted previously about my unhappiness with Sylvania and Funai Corp in regards to the Sylvania 6842THG 42″ plasma TV I own. My level of satisfaction had done nothing but do down each and every time I have an interaction with them.
I received a phone call last week from a shipping company telling me that they had my TV and to schedule a drop off. I was excited to say the least. It had been about two months sense I had finally had it picked up for repair. I couldn’t wait to watch HD TV and play some GTA IV in HD again.
The TV sat all boxed up at my parents house for a few days until I could stop by and pick it up to bring it home. Before I brought it home I wanted to make sure the blue / purple pixels had actually been fixed so we hooked up an Xbox with XBMC and let it run on screen saver mode for hours. Everything looked great. I didn’t see a hint of the blue / purple pixels.
Cut to today. After work today I drove over and my brother helped me load up the TV for the drive to my house. The TV made it home safe and sound. My wife couldn’t wait to have it hooked up so while she made dinner I hooked it up. HDMI to the Xbox 360, coax to the wall, original Xbox to input 1. We were set.
The first thing we watched was Terminator: The Sarah Connor Chronicles. We both thought we saw a hit or a flash of the blue or purple but not enough to really make us question it. After the show she recommended some GTA IV.
I dive right in. Driving around shooting guys. It’s great. I make a left under a bridge and the scenery goes from mostly light outside to dark inside and boom there it is. The blue / purple is back. Oh wait what is this? It is easily 10 times worse off than it was before I sent it in. This is great. I hate this tv. I hate Sylvania and Funi Corp.
I turn to my friend Google to see if I can come up with any sort of reason why this is happening other than “There is something wrong with the TV”. Some people suggest that it could be as simple as the HDMI connector causing problems. I needed to let the TV scan all the channels so I could get the digital ones back.
Once the TV is scanning channels the blue / purple goes away. It was like magic. It was there one second and gone the next. While it was scanning channels I swapped out the HDMI cable with the component cables.
Scan finishes no blue or purple. Ok so maybe it was the HDMI. Back to GTA IV. not two minutes into the game its back, just as before. I’ve taken a few pictures of it and plan to call Funi Corp or Sylvania or who ever I can get on the phone tomorrow and try to find out what exactly was done to fix my TV and what can be done about it in its current state.
My brother was having issues with his Sceptre X9 19″ LCD recently. It would power up and show the display for a second or so then go dark. He was still in college at the time and didn’t want to fuss with it so he bought a new 20″ LCD and gave me the old 19″ to look at and try to fix. It sat in my garage for months collecting dust and getting dirty.
Tonight I decided to pull it out, clean it up and see what was wrong with it. Sure enough it was doing the same thing to me. I tried different cables and power cords with no change. After some Googling I found this.
It seems that the capacitors on the ac/dc inverter go bad and cause the backlight to not work. After pulling the case off and stripping the LCD down, I find that of the 4 capacitors one has popped. After some more reading It seems you can get replacement capacitors pretty cheap online.
I only had one capacitor that was defiantly bad but because of how cheap the parts were I decided to get replacements for all 4 capacitors.
I ended up with 470uF 25V High Temp Radial Capacitor x2 and 1200uF 10v Capacitor x2 shipped for under $10.00.
Once the parts arrive and I solder them in I’ll post an update but I’m sure that $10.00 worth of parts just fixed a $300 monitor.