Funai Corp Customer Service & Me

I just got off the phone with Funai Corp’s Customer Service about my Sylvania 6842THG 42″ plasma TV. I spoke to Eddie, badge number 1358. Eddie told me that he was scheduling a pickup for another warranty repair.

I was told to pack it back up in the box I used last time, the same box they shipped it back to me in, the same box that is pretty banged up. I’ll be driving the TV back down to my parents to pack it up and let it sit there and wait for them to call me to schedule a pick up.

They only up side to this is Eddie told me that if they were unable to solve the problem this time that they would “do something different” which I’m hoping means replace the TV outright. We’ll see how this goes. I’m not holding my breath, going by past experiences this isn’t going to end well for me.

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